Capture the opportunity
Help customer enquiries reach the right team with the information they need to respond.
02 / MEET CUSTOMERS WHERE THEY ARE
A conversation.
A business opportunity.
Make WhatsApp part of the way your business works. Bring enquiries, updates, and next steps together so conversations keep moving.
Explore this for your businessWHAT IT CAN MAKE POSSIBLE
Keep customers informed
Connect relevant order, booking, or service updates to the moments that matter.
Keep people in the loop
Design clear handovers to your team when a conversation needs a personal response.
AN ILLUSTRATIVE WORKFLOW
From first message to next step
A customer asks about a service. Their enquiry reaches your team, useful details are captured, and the next action is clear. Availability depends on your existing systems and WhatsApp account setup.
- 01Define the journey↓
- 02Connect the systems↓
- 03Shape the messages↓
- 04Test the handover✓
YOUR NEXT CHAPTER